1. Scope and important limitation
This notice covers information processed through the MasaMed web application. MasaMed is a medical-supply discovery and procurement platform; it is not a medical provider and is not designed to receive patient records or clinical information.
Do not submit patient data. Never include patient names, medical records, diagnoses, images, national identifiers, or other sensitive health information in an RFQ, message, catalog, quotation, or uploaded document.
2. Information MasaMed processes
- Account details: name, email address, organization, role, country, and sign-in/security records.
- Buyer activity: RFQ requirements, quantities, preferred country, delivery details, special requests, messages, quotation decisions, and order workflow data.
- Vendor activity: company profile, contacts, supplied categories, product catalog data and images, quotations, commercial terms, and verification evidence.
- Operational data: notifications, audit events, timestamps, access records, and technical information needed to operate and secure the service.
- Contact inquiries: the name, email address, subject, and message you submit through the contact form. These are stored in the application’s email queue and sent to the MasaMed team to handle your inquiry.
3. Why the information is used
Information is used to create and secure accounts, publish appropriate supplier information, match RFQs with relevant vendors, support quotations and order workflows, review vendor evidence, communicate service events, prevent misuse, and operate and improve the platform.
4. Who can see information
- Public supplier profiles can display approved company, category, location, website, catalog, and verification-status information.
- Eligible vendors may receive buyer RFQ information needed to assess and quote the request.
- Buyers can see quotations and related vendor information made available through their requests.
- Authorized marketplace operators can access data needed for support, moderation, verification, security, and administration.
MasaMed should not publish private verification files or make one vendor's confidential quotation available to unrelated users.
5. Retention and deletion
MasaMed stores account, marketplace, verification, audit, and workflow records to operate the service. For information about retention or to request deletion, contact info@masamedical.com. Avoid submitting personal or confidential information that is not needed for your business request.
6. Security and account choices
The application uses role-based access, protected sign-in cookies, request-integrity controls, file-type and size checks for supported uploads, and audit records for selected administrative actions. No system can guarantee absolute security. Keep account credentials private and report suspected unauthorized use to info@masamedical.com.
7. Access and correction requests
Users can update supported account or vendor profile fields through the application. Send requests to access, correct, restrict, or delete other information to info@masamedical.com. Include enough information to identify your account and the request, without sending passwords or patient information.
8. Service providers and international access
MasaMed uses hosting, storage, email, security, and support services to operate the platform. Buyers and vendors may be located in different countries. Contact info@masamedical.com for information about service providers and the handling of information across borders.
9. Children
MasaMed is intended for authorized business users, not children or personal household use.
10. Changes
This notice may be updated as the product, operator, or legal requirements change. Material changes should be clearly communicated before they take effect.